Effective Date: March 28, 2026
At OSPI Europe LLC we strive to provide high-quality and practical travel planning resources for American travelers. Please read this Refund Policy carefully before making any purchase on our website.
Digital Products and Instant Access
All our itineraries and guides are digital products that are delivered instantly after purchase. Once you have purchased an itinerary or any other digital guide and it has been sent to your email or made available in your account, the sale is considered final.
Because of the immediate nature of digital downloads and the fact that materials can be saved or printed right away, we generally do not offer refunds after a purchase is completed.
When Refunds May Be Considered
We understand that sometimes unexpected situations happen. In limited cases we may consider a refund request within 48 hours of purchase if you have not yet downloaded or accessed the materials and you provide a valid reason.
Such cases are reviewed individually. Please note that refunds are not guaranteed and are granted solely at our discretion.
No Refunds for Certain Reasons
We do not provide refunds if:
- You have already downloaded, viewed, or printed the materials
- You simply changed your mind after purchase
- You purchased the wrong itinerary by mistake and did not contact us immediately
- The content did not match your expectations after you had full access to it
How to Request a Refund
If you believe you qualify for a refund, please contact us as soon as possible and provide your order number, the email address used for the purchase, and a clear explanation of your situation.
We will review your request within 3 business days and respond to you by email.
Chargebacks and Disputes
We kindly ask that you contact us directly before initiating a chargeback or dispute with your payment provider. Most issues can be resolved quickly through direct communication. Opening a chargeback without first contacting us may result in permanent suspension of your access to our services.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a new effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions regarding our Refund Policy or need to request a refund, please reach out to us using the contact information below.
OSPI Europe LLC
1700 Market Ln
Norfolk, NE 68701
United States
Email: [email protected]
Phone: +1 402-356-0578
We appreciate your understanding and thank you for choosing OSPI Europe to help plan your European travels.